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"Tascomi iComply puts control and management right in the centre of the compliance map. As compliance becomes daily more complex, businesses are looking around for ways to simplify the compliance process and to ease the pain of having to prove due diligence."

Rene Schuster, Global Marketing Director, Vodafone.

Te-Care: Maximizing Customer Satisfaction

Te-Care is a comprehensive web based solution that enables local government officers to track and monitor all aspects of job requests, complaints and enquiries. Te-Care optimises each and every interaction for unprecedented levels of customer service.

Te-Care provides a single end-to-end approach to providing complete customer support. Designed to meet the challenges of today’s local authorities, Te-Care facilitates complex complaint resolution and Freedom of Information requests thus promoting timely and consistent responses to help exceed customer expectations.

As a fully customisable software solution, Te-Care can automate your organisations workflow. Whether it is automatic assignment of issues to an appointed person or escalation rules when issues have not been handled within the set time frame, the solution you buy is the solution you require.

Te-Care integrates with other Tascomi products in the Te-Gov product range. All products in this range have been developed to assist local authorities in reaching the objectives of e-Government, e-GIF and the Freedom of Information Act. Te-Gov uses a central property database ensuring that authorities using the Te-Gov framework have one central data store that is usable by every department.

Functionality

  • Records complaints and enquiries
  • Records requests for service
  • Records and tracks Freedom of Information requests
  • Comprehensive search facility
  • Target completion times set up on job types
  • Issue tracking
  • User-definable standard reports
  • Mobile Working
  • Stand alone or part of a corporate solution

Benefits

  • Easy to use, workflow automated to Best Practice
  • Easy to search
  • Easy to track issues you have raised
  • Dashboards for simple overview of your department
  • Reliable
  • Home Working/Mobile Working with out added expense
  • Lower Total Cost of Ownership
  • Greater Return on Investment

Upgrade Options

  • GIS Integration
  • Online submissions and application tracking that integrates with your website
  • Integration of Pointer or other LPG Data
  • Online payment for Council services

Technology

  • True web based solution
  • Runs on IE 5.5 and above; and Mozilla Firefox
  • XML and SOAP messaging

To find out more about Tascomi and our products please contact us on:
T> 0845 119 6020
E> info@tascomi.com