Te-Care

Te-Care is an innovative Customer Relationship Management (CRM) software application that makes it easy to consolidate and manage all interactions with your customers.  From service requests to sales and Freedom of Information (FOI) requests, Te-Care helps organisations to optimise resources and frontline service personnel to increase productivity and customer satisfaction whilst reducing the cost of delivery. 

Te-Care works in harmony with your customer service business processes to deliver a greater understanding of customers' requirements and surpass their service expectations.  This fully scalable solution helps reduce workload and duplication of data entry through intelligent automation, online customer self-service and mobile working.  Staff benefit from viewing one single customer record which displays all historical interactions and communications.  Email alerts and colour coding are used throughout for work allocation and escalation.  In addition, Te-Care comes with a full set of comprehensive analytical reports making this a powerful tool for any organisation's Enterprise Customer Relationship Management requirements.

Mobile Working

From cab-mounted tablets to mobile Apps, Te-Care has a multitude of options for mobile working to ensure that officers, elected members and citizens alike can access important information and submit requests for service on the move.  Te-Gov mobile applications can be used with the latest in web enabled hardware devices and make use of modern technology where possible, whether it be helping users to quickly pinpoint a location using GPS or take a photograph to accompany their submission. 

Benefits

• A scalable solution ensures that even detailed and long life-cycle complaints can be handled efficiently.
• Effective complaints handling, simplified complaints tracking, and automatic document generation lead to increased productivity and improved customer service.
• Operational and executive reporting tools including audit trails to promote accountability.
• Comprehensive reporting and optional GIS modules allow for detailed analysis of information and improved business decision-making.

For more information on Te-Care, or any of Tascomi's innovative products, please contact us on +44 845 119 6020, or sales@tascomi.com

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