As a Web-Based System, offered under a corporate usage licence – Customer Care has the capability to be utilised across Multiple Sites operated by Limavady Borough Council. In addition to multi-site access, Customer Care can also be accessed on Multiple Platforms, including Mobile Devices, providing officers with remote access to manage their workload while in the field.
Staff within Limavady have been impressed with the significantly noticeable difference the deployment of Customer Care has brought to the administration of their Technical department. In particular, the Time Saved compiling reports, responding to Customer queries, and managing the administration of requests.
Customer queries can be answered quickly and a status update is available for other staff members and managers as required. This improves Customer Satisfaction levels and means that staff leave doesn’t prevent customers from receiving updates on their queries, as the system web-based tracking gives a Real-Time Overview.