The spectacular Titanic Building, Belfast was the setting for our most recent Annual User Group last week, with representation from Local Authorities across the UK and Ireland. The theme of the day was ‘Collaboration’, an integral ingredient in the partnerships with all of our Customers. It was also particularly topical with the upcoming Local Government Reform in Northern Ireland, and recent operational merger for one of our Customers, Tipperary County Council.
A busy agenda saw much discussion focused on how data would be seamlessly transferred when the new NI ‘Super-Councils’ come into being. We have been working closely with all of our Northern Irish customers and much of the work is already underway in advance of the merger date next year.
Our popular ‘Meet the Expert Zone’ gave Customers the opportunity to meet our team of Developers in person and to chat about any technical issues or ideas they may have. “This personal approach helps to build relationship and is another example of how much we value the open and collaborative nature of our business relationships. They are key to who we are as a company.” Richard Martin, Tascomi Ltd’s Managing Director.
Richard also updated the delegates about recent changes at Tascomi, with new staff and new products ensuring that the past year has been very busy indeed. More authorities are taking advantage of the web-based nature of our systems and are putting mobile working into place as standard. The number who are now transacting with citizens online through our portals, has increased significantly. Richard concluded “We are looking forward to a great future of innovation ahead of us.”
With relevant breakout sessions and a chance to meet with colleagues from different authorities, we hope the day was as inspiring for our Customers as it was for our team. Anne Boyle, Licensing Officer from Magherafelt District Council said “I found the day both enjoyable and informative. It is nice to put faces to names from the Tascomi Team and to meet our Colleagues from the different Councils.”
We are looking forward to next year already!