A recent article featured in the ‘Sunday Business Post’ regarding Tascomi’s ranking in the Deloitte Ireland Fast 50:
Tascomi makes central government in Ireland and Britain more efficient, with cloud-based software solutions to local authorities, helping to manage everything from public protection to environmental health to fire protection and dog licensing. “It means that in an age of austerity we’re able to do more with less,” said Richard Martin, chief executive of Tascomi. They provide clients with an end-to-end engagement platform that’s easy and efficient to use: “Citizens of the appropriate locality are able to register online and provide their licensing inspection and payment criteria, typing in into an online form. And then for inspections of building sites or restaurants or hotels, the appointment goes directly into the diary of an inspector in their area. It’s completely mobile too, which dramatically raises the efficiency of the system.” Martin said.
They’re most often replacing system’s which have become antiquated in internet terms, “Traditionally before us they’ll have been using legacy software that’s maybe five or ten years old. As this is cloud-based, fully mobile and accessible in a browser, it makes their work far easier, faster and more efficient. There’s no slow release cycle either – our updates get to users in a timely manner,” Martin said.
Tascomi’s products are used by over 600 environmental health professionals across Ireland alone, and manage over 80,000 service requests every year. Dealing with government data, security is paramount: “We’re ISO 27001 and ISO 9001 certified. We also run our own private cloud, none of it is third-party and it’s fully encrypted. Security is something we take extremely seriously, and we’re proud of our track record,” Martin said.
Though clients are happier to embrace it today, Tascomi remains one of the very few full cloud-based software providers in the public sector. Their services are far-reaching, diverse and ubiquitous in everyday life. “Say if you go to Starbucks in Dublin airport, for example, the inspection regime there, and their fire and safety testing will have gone through one of our systems using our software,” Martin said.
Founded in 1998, they went through several years where the public sector was nervous around the move to cloud computing. “The procurement process is sometimes slow, but we have found the engagement of the public sector to be quite high at the moment. Today there is a real impetus to move to the cloud, to provide the efficiency that paymasters are demanding,” Martin said. In particular, 2015 has been an eventful year for Tascomi. In addition to their placing on the Fast 50, they added 13 to their team as part of a drive for overseas sales, and expanded their solutions beyond the Northern Irish public sector to include Ireland and Britain.
Based in the village of Hillsborough, County Down, they have set up office in a renovated 200-year-old village pub. It’s a quirky and unlikely setting, but it works. “People expect us to be in the Science Park, but instead we’re in this little old village. It’s not exactly shiny or high-tech, but then we’re quite maverick in our approach. We still have the pumps for the beer in the office.” Martin said.
Tascomi have been self-funded from the start, and all of their growth has been organic. Over the past four years revenue has shot up by 30, then 40 per cent. In the coming year Martin predicts a rise to 50 or 60 per cent. Much of their growth has come through referrals from happy customers, who spread the word to their peers.
They also rely on a dedicated team of web app developers using Open source software to create a product secure enough to be used in the running of countries. “We’re currently in scaling mode, and we’re hiring,” Martin added. “The passion among our team members is incredible, much of the team has been here since the company was founded, and their dedication brings a real vibrancy to our work. That’s half the reason we’ve been successful- customers can see that the work is good, but also that they can trust the people. They recognise a depth of knowledge in a very niche market.”